At Eco Jeevan Bio Organics, we strive to deliver every order safely, efficiently, and in the shortest possible time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order through ecojeevanbioorganics.com, you agree to this Shipping & Delivery Policy.

1. Delivery Area

We currently deliver products only within the India

2. Order Processing

• Orders are processed only after successful payment confirmation from our payment gateway or after confirmation of any other approved payment method.
• Order processing generally begins during our normal business hours. Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.
• Certain products may require additional preparation, quality inspection, packaging, or manufacturing time before dispatch.

3. Dispatch Timeline

We make every reasonable effort to dispatch orders as quickly as possible. Estimated dispatch times displayed on our website are indicative only and may vary depending on :

• Product availability.
• Order volume.
• Manufacturing requirements.
• Seasonal demand.
• Public holidays.
• Weather conditions.
• Government restrictions.
• Other operational circumstances.

4. Shipping Partners

Orders may be shipped using one or more third-party courier, transport, postal, or logistics service providers selected by us. The choice of shipping partner shall remain solely at our discretion.

5. Shipping Charges

Shipping, handling, packaging, insurance, and related charges, where applicable, shall be borne by the customer unless specifically stated otherwise during checkout or as part of a promotional offer.

6. Delivery Time

Estimated delivery timelines are provided for customer convenience only and should not be treated as guaranteed delivery commitments. Actual delivery depends upon the courier company, destination, accessibility, weather conditions, transport availability, local regulations, and other circumstances beyond our control.

7. Delivery Delays

While we work closely with our logistics partners, we are not responsible for delays caused by:

• Courier service disruptions.
• Natural disasters.
• Floods, storms, or adverse weather.
• Traffic disruptions.
• Political disturbances.
• Government restrictions.
• Strikes.
• Remote delivery locations.
• Incorrect delivery information provided by the customer.
• Any other circumstances beyond our reasonable control.

8. Delivery Address

Customers are responsible for providing complete, accurate, and deliverable shipping information. We shall not be responsible for failed deliveries, delays, additional charges, or losses arising from incorrect, incomplete, or outdated delivery information.

9. Delivery Attempts

Courier partners may make one or more delivery attempts according to their internal policies. If delivery cannot be completed due to customer unavailability, refusal to accept the shipment, incorrect address, or other customer-related reasons, additional shipping charges may apply for re-dispatch where permitted.

10. Inspection at Delivery

• Customers are advised to inspect the package immediately upon delivery.
• If the package appears tampered with, damaged, opened, leaking, or otherwise suspicious, customers should either refuse delivery where appropriate or immediately document the condition before opening the package.
• Any claim regarding damaged, incorrect, missing, or defective products must be reported within twenty-four (24) hours of delivery in accordance with our Refund Policy.

11. Unboxing Evidence

For any shipping-related claim, customers must retain a complete, continuous, and unedited video recording beginning before opening the sealed package and continuing until the contents have been fully inspected. This video serves as primary evidence for investigating delivery disputes and product-related claims.

12. Risk and Ownership

Ownership of products transfers to the customer upon successful delivery to the shipping address provided during checkout. Customers are responsible for proper storage, handling, and use of products after delivery.

13. Live and Perishable Products

Products such as live earthworms, plants, biological cultures, organic inputs, and other perishable agricultural goods require appropriate handling immediately after delivery. Customers should unpack, inspect, and store such products according to the instructions supplied with the shipment. We shall not be responsible for deterioration caused by delayed acceptance, improper storage, mishandling, or use contrary to the provided instructions.

14. Force Majeure

We shall not be liable for delays or failure to dispatch or deliver orders due to events beyond our reasonable control, including natural disasters, epidemics, transportation failures, cyber incidents, labour disputes, governmental actions, or any other force majeure event.

15. Policy Updates

We reserve the right to modify this Shipping & Delivery Policy at any time without prior notice. Any revised version becomes effective immediately upon publication on this website.

16. Contact Us

For shipping-related questions, delivery assistance, or order enquiries, please contact us through our Contact Page.