Welcome to Eco Jeevan Bio Organics ("we", "our", "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit ecojeevanbioorganics.com, create an account, place an order, or use any of our products or services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

• Full Name
• Mobile Number
• Email Address
• Date of Birth
• Gender
• Billing Address
• Shipping Address
• Company Name (where applicable)
• GST Number (where applicable)
• Landmark and delivery information
• Order history
• Invoice information
• Payment status
• Shipment and delivery information
• IP Address
• Browser information
• Device information
• Cookies and session information
• Login timestamps and activity logs
• Information voluntarily provided by you while contacting us or submitting reviews.

2. Account Authentication

Our website uses secure One-Time Password (OTP) verification through mobile number and/or email for user authentication. We do not require users to maintain a traditional password for account access. Successful login records may be maintained for security, fraud prevention, and account management purposes.

3. Payment Information

• All online payments are processed directly through secure third-party payment gateway providers.
• We do not collect, process, receive, or store your debit card numbers, credit card numbers, CVV, UPI PIN, internet banking credentials, or any other confidential payment information.
• Only payment references such as transaction status, transaction amount, payment method, bank reference number, payment gateway reference, and related confirmation details are stored in our system for accounting, customer support, and order management purposes.

4. How We Use Your Information

Your information may be used to:

• Create and manage your account.
• Process orders and deliveries.
• Generate invoices.
• Provide customer support.
• Verify transactions.
• Prevent fraud and unauthorized activities.
• Improve our products and services.
• Respond to customer enquiries.
• Comply with applicable legal obligations.
• Send order updates, service notifications, promotional offers, newsletters, SMS, WhatsApp messages, and emails.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Maintain secure login sessions.
• Remember shopping cart contents.
• Store user preferences.
• Improve website functionality.
• Analyze website usage through our own analytics tools.

You may disable cookies through your browser settings. However, certain website features may not function properly.

6. Sharing of Information

We may share limited customer information only where necessary with:

• Payment gateway providers.
• Courier and logistics partners.
• SMS service providers.
• Email service providers.
• WhatsApp communication providers.
• Government authorities when required by law.

We never sell, rent, trade, or commercially distribute your personal information to third parties.

7. Data Security

• Our website operates over secure HTTPS connections to help protect information transmitted between your device and our servers.
• Access to customer information is restricted to the business owner and authorized personnel only when required for legitimate business operations.
• Although we implement reasonable security measures, no internet-based system can be guaranteed to be completely secure.

8. User Rights

You may:

• View your account information.
• Update your personal information.
• Modify your delivery details.
• Manage communication preferences.
• Unsubscribe from promotional communications at any time.

9. Data Retention

We retain customer accounts, order history, invoices, transaction references, and related business records for business continuity, legal compliance, taxation, customer support, and record keeping purposes unless otherwise required by applicable law.

10. Children's Privacy

Users must be at least ten (10) years of age to register and use our website. If we become aware that information has been collected in violation of this requirement, appropriate action may be taken.

11. Data Storage

All customer information is stored on servers located within India. We do not intentionally transfer customer personal information outside India except where required by law or through trusted service providers engaged in providing our services.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those external websites.

13. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes become effective immediately upon publication on this website. Continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy, wish to update your information, report a privacy concern, or exercise your privacy rights, please contact us through our Contact Page.