At Eco Jeevan Bio Organics, we are committed to supplying quality agricultural products and providing transparent customer service. Due to the nature of our products, this Refund & Cancellation Policy explains when cancellations, refunds, replacements, and related requests may or may not be accepted.

By placing an order on ecojeevanbioorganics.com, you agree to this policy.

1. Order Cancellation

• Customers may request cancellation of an order only before the order has been packed for dispatch.
• Once packing has commenced or the shipment has been handed over to our logistics partner, cancellation requests cannot be accepted.
• We reserve the right to cancel any order due to pricing errors, suspected fraud, payment issues, stock unavailability, legal restrictions, or any other operational reason. In such cases, eligible payments received by us shall be refunded.

2. Refund Eligibility

Refunds are considered only in limited circumstances, including but not limited to:

• Duplicate payment for the same order.
• Successful payment received but the ordered product is unavailable.
• Verified dispatch of an incorrect product due to our error.
• Verified quantity mismatch caused by our packing process.
• Other exceptional situations approved by our management.

Refund requests outside these situations may not be accepted.

3. Non-Refundable Products

Unless required by applicable law, the following products are generally non-refundable and non-returnable after dispatch:

• Live earthworms.
• Vermicompost.
• Organic manure.
• Organic fertilizers.
• Bio fertilizers.
• Bio pesticides.
• Seeds.
• Plants.
• Liquid agricultural products.
• Products opened, used, altered, damaged, or improperly stored after delivery.

Due to their perishable, biological, or consumable nature, these products cannot be resold once delivered.

4. Damaged, Missing, or Incorrect Products

If you receive a damaged, incorrect, or incomplete shipment, you must notify us within twenty-four (24) hours of delivery.

Your claim must include:

• Your order number.
• A complete and continuous unedited video recording beginning before the sealed package is opened and ending only after the issue is fully visible.
• Clear photographs if requested by our support team.

Edited videos, incomplete recordings, screenshots, or photographs alone may not be sufficient for claim verification. Failure to report the issue within twenty-four (24) hours may result in rejection of the claim.

5. Inspection and Verification

Every claim is individually reviewed by our team. We reserve the right to request additional information before approving any refund or replacement. Our decision after verification shall be final.

6. Replacement Policy

Where appropriate, we may provide a replacement product instead of issuing a monetary refund. The decision to provide a replacement or refund shall be made solely by Eco Jeevan Bio Organics after reviewing the claim.

7. Refund Process

• Approved refunds will normally be initiated using the original payment method wherever possible.
• If refunding through the original payment method is not possible, an alternate method permitted under applicable law may be used after customer verification.
• Actual credit timelines depend upon the respective payment gateway, bank, card issuer, UPI provider, or financial institution.

8. Shipping Charges

Shipping charges, packaging charges, handling fees, convenience fees, and similar charges are generally non-refundable unless the refund arises solely due to an error on our part or where otherwise required by law.

9. Customer Responsibilities

Customers are responsible for providing accurate delivery information, remaining available to receive deliveries, and following all storage, handling, and usage instructions supplied with the products. Refunds or replacements shall not be granted for issues arising from incorrect addresses, refusal to accept delivery, delayed acceptance, improper storage, misuse, or failure to follow product instructions.

10. Fraudulent Claims

Any attempt to obtain refunds or replacements using false information, manipulated evidence, duplicate claims, or fraudulent activities may result in rejection of the claim, suspension of the customer account, cancellation of future orders, and legal action where appropriate.

11. Changes to this Policy

We reserve the right to modify this Refund & Cancellation Policy at any time without prior notice. Any revised version becomes effective immediately upon publication on this website.

12. Contact Us

For cancellation requests, refund enquiries, or replacement requests, please contact us through our Contact Page.