This Cancellation Policy explains the conditions under which orders placed through Eco Jeevan Bio Organics may be cancelled by customers or by us. By placing an order on ecojeevanbioorganics.com, you agree to the terms set out below.

1. Customer Order Cancellation

Customers may request cancellation of an order only before the order has been packed for dispatch. Once packing has commenced, the order enters our fulfilment process and cancellation requests cannot be accepted. Orders that have already been dispatched to our courier or logistics partner cannot be cancelled.

2. How to Request Cancellation

Cancellation requests should be submitted as soon as possible through our Contact Page or any official customer support channel published on our website. Please include your order number and registered contact details to help us process your request quickly.

3. Cancellation Confirmation

Submitting a cancellation request does not automatically cancel an order. An order shall be considered cancelled only after you receive confirmation from Eco Jeevan Bio Organics.

4. Cancellation by Eco Jeevan Bio Organics

We reserve the right to cancel any order at our sole discretion, including but not limited to the following situations:

• Product becomes unavailable.
• Pricing or technical errors.
• Payment verification failure.
• Duplicate orders.
• Incomplete or incorrect customer information.
• Suspected fraudulent or unauthorized transactions.
• Orders that cannot be fulfilled due to operational, legal, or regulatory reasons.

If payment has already been received for an order cancelled by us, any eligible refund will be processed in accordance with our Refund Policy.

5. Products Not Eligible for Cancellation After Packing

Because many of our products are biological, perishable, or agricultural in nature, including live earthworms, vermicompost, organic inputs, plants, seeds, and related products, cancellation requests cannot be accepted once packing has begun or the shipment has been dispatched.

6. Modification of Orders

Requests to change products, quantities, delivery addresses, or other order details may only be accommodated before packing begins. After packing has started, modifications may not be possible.

7. Refund Following Cancellation

Where a cancellation is approved before dispatch and payment has already been successfully received, any eligible refund will be processed in accordance with our Refund & Cancellation Policy. Refund processing times may vary depending on the payment gateway, bank, card issuer, UPI provider, or financial institution.

8. Abuse of Cancellation Facility

Repeated cancellation of orders, misuse of promotional offers, fraudulent activities, or any conduct that adversely affects our operations may result in suspension or permanent restriction of customer accounts.

9. Changes to this Policy

We reserve the right to amend this Cancellation Policy at any time without prior notice. The revised policy shall become effective immediately upon publication on this website.

10. Contact Us

If you have any questions regarding order cancellation, please contact us through our Contact Page.